Customer Protection

Cancellation & Refund Policy

Last Updated: June 2026

Critical Requirement for Claims

To protect both parties against transit damages or missing items, a continuous, unedited, and complete unboxing video from start to end is MANDATORY for any replacement or damage claim. Please ensure you record the video while opening the package.

1. Order Cancellation Policy

No Cancellations Accepted

Once an order is placed and payment is completed, it cannot be cancelled, changed, or refunded under any circumstances. We process orders immediately to ensure swift dispatch and delivery. Please verify all your items, sizes, and shipping address carefully before completing your payment.

2. Return & Exchange Window

Due to hygiene standards and the delicate nature of imitation jewellery, we follow a strict return/exchange window:

  • Timeframe: Any issue, including transit damage or incorrect items, must be reported to our support team within 24 hours of delivery.
  • Notification: You must report the issue via email at support@jasvyjewels.com or WhatsApp at +91 9149971405, along with your Order ID and proof of damage.
  • Post-Window Claims: Any claim made after 24 hours of delivery will not be entertained or eligible for refunds/replacements.

3. Valid Reasons for Return / Replacement

Imitation jewellery is only eligible for return, exchange, or replacement under the following conditions:

Eligible Scenarios

  • Physical damage in transit (broken chain, missing stone, etc.).
  • Receipt of a completely incorrect product, color, or design.
  • Package contains missing items compared to invoice.

Ineligible Scenarios

  • Size/fit issues (dimensions are approximate and provided on product page).
  • Minor color differences due to monitor screen or photography lighting.
  • Allergic skin reactions (please review materials list before buying).
  • Personal disliking or change of mind after delivery.

4. Proof Requirements for Damage Claims

To maintain the integrity of our support process, we enforce a strict verification process:

Unboxing Video Guidelines:

  • The video must show the shipping label with the Order ID and address clearly legible before opening the box.
  • The video must be a single, continuous, unedited shot. Do not pause, cut, or merge clips.
  • The opening of the outer delivery bag/box, bubble wrap, and inner jewellery box must be captured clearly in the frame.
  • The product itself must be inspected closely in the video to prove the specific defect or damage.

* Note: Under no circumstances will a photo or a video recorded after the package has been opened be accepted.

5. Refund Process & Timelines

Once your damage claim is registered and the unboxing video is verified and approved:

  • Option of Resolution: You can choose either a replacement item (subject to stock availability), store credit coupon, or a direct bank/UPI refund.
  • Process Time: Direct bank refunds and UPI transfers take 5 to 7 working days to reflect in your account.
  • Return Shipping: If we ask you to ship the product back to our address, the shipping cost will be reimbursed as store credit or added to your refund.